If you go to the Subscriptions page & it says "You're subscribed on iOS or Android" you would need to switch to subscribing on the website. If you start up a chat with us we will walk you through the process of the transition. Click here to start a chat
When you're logged in as a admin click
Subscriptions in the sidebar. You should now see a page with
scroll down to
Link to user it's a blue button.
You will now click the button. After clicking the button you will now see
Pay for Team Member in the header.
Click on the team member that you want to pay for & it will now come up with a modal that says
Add this user to your subscription?.
Confirm linking the user with clicking the Yes blue button.
You might need to refresh the apps by closing them & reopening them. For the website just refresh the page.